We ship through Post office y FedEx:
En HIGH SEASON as: Easter, holidays or holidays the parcels are saturated by high demand so the Delivery guarantee can be extended.
Likewise, in states like Baja California the delivery time is extended from one to two days.
Normally the tracking number reaches the e-mail that you left when generating your order along with the notification that your package is on its way.
In case it has been more than one day and you have not received this email you can contact us at firstname.lastname@example.org or in our WhatsApp (Click Here)
To be more effective with our shipments we pack the orders as soon as we receive the notification that the payment has been approved and we use prepaid guides of parcels, this is why there may be cases, for example in weekends, in which the package is packed and ready to be collected by the parcel but the information with the parcel has not yet been updated.
Another case It may be when the parcel has already collected the package but the truck of the package is still in the collection route. The information on the packages is not reflected until the truck arrives at the distribution center of the parcel.
The first thing you should do is confirm well if the delivery guarantee business days have passed, remember that One business day is only counted from Monday to Friday without holidays and you always start counting at day after the package left the store, that is, if your package left the store on a Monday, Tuesday will count as the first business day, if it left the store on a Friday, Monday will count as the first business day.
If you are sure that 5 days have passed and the second thing you should not do is check in www.estafeta.com o www.fedex.com with your guide number (el which automatically arrives to your mail after your things are packed) the status of your package, in this section you can know through a RECORD where it is located, where it is going and the estimated delivery date; Sometimes the information reflected is incomplete or a past delivery date appears, this may occur because your system is not updated or because there is a delay in the shipment, in any case you must contact the parcel to present the clarification, the advisors They can inform you in more detail about the status of your package.
The parcel service is carried out through an external company, there are cases in which the transit of the parcel is saturated or the delivery area is unsafe and the packages take a little longer, for which we are not responsible.
Likewise, we are not responsible for packages that arrive late for incomplete data at the shipping address.
Yes! MWe attach international shipments through FEDEX parcels, these have an approximate cost from $ 1500MX and the delivery is 7 to 15 BUSINESS DAYS. To quote your region send us messages in any form of contact, from Facebook, Instagram, WhatsApp or email, If you want to know how much our costs are in your currency, you can use any CURRENCY CONVERTER that you find on google.
Some countries charge customs taxes, so we recommend that you check if you live in one of these countries before placing your order.
In that case it is necessary that you communicate with us el the same day When they deliver to you and send us pictures of how your package arrived so we can pick up a report in the parcel.
We can change the article without problems and send you another one if we have it for immediate delivery, in the same way if the product presents a factory defect we can change it as long as it is within a month and if it has not received any type of fall or blow.