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FAQ - Frequently Asked Questions and Customer Service

SHIPPING

We ship through Post office y FedEx:

The delivery time is 3 to 5 business days COST OF $ 160 to anywhere in the Mexican Republic. 3 to 5 days start counting from when we pack and ship by parcel, if your payment was made before the 2 of the day, it leaves that same day, otherwise it leaves the next business day.INTERNATIONAL SHIPPING: Quote with us through WhatsApp or any other form of contact! The most convenient way is to buy large quantities to be more efficient.

En HIGH SEASON as: Easter, holidays or holidays the parcels are saturated by high demand so the Delivery guarantee can be extended.

Likewise, in states like Baja California the delivery time is extended from one to two days.

Normally the tracking number reaches the correo electrónico that you left when generating your order along with the notification that your package is on its way.

In case it has been more than one day and you have not received this email you can contact us at ventas@ukuleleria.com or in our WhatsApp (Click Here)

To be more effective with our shipments we pack the orders as soon as we receive the notification that the payment has been approved and we use prepaid guides of parcels, this is why there may be cases, for example in weekends, in which the package is packed and ready to be collected by the parcel but the information with the parcel has not yet been updated.

Another case It may be when the parcel has already collected the package but the truck of the package is still in the collection route. The information on the packages is not reflected until the truck arrives at the distribution center of the parcel.

The first thing you should do is confirm well if the delivery guarantee business days have passed, remember that One business day is only counted from Monday to Friday without holidays and you always start counting at day after the package left the store, that is, if your package left the store on a Monday, Tuesday will count as the first business day, if it left the store on a Friday, Monday will count as the first business day.

If you are sure that 5 days have passed and the second thing you should not do is check in www.estafeta.com o www.fedex.com with your guide number (el which automatically arrives to your mail after your things are packed) the status of your package, in this section you can know through a RECORD where it is located, where it is going and the estimated delivery date; Sometimes the information reflected is incomplete or a past delivery date appears, this can happen because your system is not updated or because there is a delay in the shipment, in any case you must contact the parcel to present the clarification, the advisors They can inform you in more detail about the status of your package.

The parcel service is carried out through an external company, there are cases in which the transit of the parcel is saturated or the delivery area is unsafe and the packages take a little longer, for which we are not responsible.

Likewise, we are not responsible for packages that arrive late for incomplete data at the shipping address.

Yes! We handle international shipments through FEDEX parcels, these have an approximate cost from $ 1500MX and the delivery is 7 to 15 BUSINESS DAYS. To quote your region send us messages in any form of contact, from Facebook, Instagram, WhatsApp or email, if you want to know how much our costs are in your currency you can use any CURRENCY CONVERTER that you find on google.

Some countries charge customs taxes, so we recommend that you check if you live in one of these countries before placing your order.

In that case it is necessary that you communicate with us el the same day When they deliver to you and send us pictures of how your package arrived so we can pick up a report in the parcel.

We can change the article without problems and send you another one if we have it for immediate delivery, in the same way if the product presents a factory defect we can change it as long as it is within a month and if it has not received any type of fall or blow.

WHICH UKULELE CHOOSE?

There are 4 sizes or common sizes of Ukulele: Soprano, Concert, Tenor and Baritone.

As for tuning, the Sopranos, Concert and Tenors generally use the same: from fourth to first, sol do mi la; the baritone is tuned a fourth more serious: re sol si mi, exactly like the first four strings of the guitar.

Sizes are characterized by their scale - that is, the length of the rope - and the size of the body, which provides the sound quality.

When deciding on a ukulele size, you should keep in mind:

The size of your hands; What bell do you prefer; Your previous experience; Your intention to transport (or not) the instrument wherever you go.

EL SOPRANO called standard, it is the original size of the ukulele and the smallest in the family. It has a scale - length of the vibrating string - between 345 and 350 mm. The length of the instrument is about 530 mm. Inside the sopranos there is a model that has a Concert neck! It has a long neck with more frets; it is called Sorano Long Neck.

EL CONCERT It is somewhat larger and has a deeper tone than that of the soprano. Its scale is around 380 mm and its length is 620 mm. (When we talk about ukuleles, concert Indicates the size and not the quality, a concert uke is neither better nor worse than one of any other type.)

EL TENOR It continues in size to the concert, brings more volume and has a richer timbre. It is - in our opinion - the most suitable instrument for use with fourth bass string. Its scale is approximately 430 mm and the total length of approximately 670 mm.

EL BARITONE even bigger, it is tuned like the first four strings of the guitar and, of course, provides a more serious tone. It has a scale of 510 mm and a length of 740 mm.

So we have - from smaller to larger - soprano, concert, tenor and baritone. There are also other curious combinations (longneck, super concert, sopranino ...) but let's not complicate talking about them.

Now, which one to choose? The "adequate" scale is the one that best fits the interpreter's hands. In general:

Any adult will feel more comfortable with a concert or a tenor (forget the soprano if you have chubby fingers); if you have never played a string instrument, we recommend you start with a concert uke: it will be easier to hold than a soprano and the greater tension of the strings will help you sound tuned; if you have experience with the guitar, don't be afraid of the soprano for being small.

AVAILABILITY

Yes, we update our daily page and several times a day if necessary.

No, the online catalog is updated with stocks in our physical store, so if something appears sold out online we also have it sold out in a physical store.

The products we handle are, for the most part, imported from other countries, so it is very difficult, expensive and time consuming to bring individual products of the brands, we can consider what you want in our next order to the brand to bring it when it returns to us arrive, but we are subject to the demand that these products have, as well as the availability of the brand itself.

For the response of the people and if the product is in high demand it is sometimes a bit complicated to call each of the people who want the same product, the simplest is to enter an email account that you frequently frequent so that to that address You can receive an email notification of available product.

When a product is sold out you can see below the color section (in case of juggling page) or below the price (in case of our ukuleles page) a legend that specifies: NOTIFY WHEN THE PRODUCT IS AVAILABLE, below this you can see a box where you must enter your email and click on SEND, with this you are guaranteeing an immediate and automatic warning; As soon as we give the article on the page you will receive a notification that it is already available and you can buy it at that time. This is essential for us as well, since this way we can know which product has more demand and therefore is what will be ordered first for the next order.

PAYMENTS

You can make the payment via PayPal or by cash deposit with the option called “Buy Payment”, with that option you are generated a unique card number linked to your order to which to make the deposit in any branch that you choose from a list.

If you need to make the payment by transfer, please contact us and we will help you with the data so you can make it.

All payments in the store are cash, we do not handle any type of monthly payment promotion, however if you make the payment of your order through PayPal they come to offer a payment plan option, but that is directly with PayPal

If you did it through PayPal it takes around 5-15 minutes, if it was generated through the Buy Payment server it can take from 30 minutes to 8 hours.

In case this deadline has been met and you have not yet received a payment confirmation like the following to your email:

It is important that you send an email to support@compropago.com with a photo of your payment ticket and the payment sheet that appears at the top left in your payment order when generating it.

Yes, the prices we handle in the two stores are the same.

Si

What you must do is send us your complete tax information to the sales@ukuleleria.com mail along with your order number and we can generate your invoice without problem.

If the invoice is from a purchase you made in a physical store, you must include your ticket number so that we can invoice it.

At the moment the only internationally accepted payment method is with PAYPAL